Fund-raiser Val Newton, of Wales Romanian Aid, who helps families in poverty in Eastern Europe, said the Craus family live in terrible conditions.
"They live in shocking conditions. I have met them about four times now," she said.
"They all have nothing for Christmas. They have rice and pasta and a small amount of vegetables, but they will not have any meat or cheese."
"Their ceiling is made out of mud and there is mud on the floor."
Val visited the family in November when she delivered a food parcel which contained rice, pasta and soup packets which had been donated by kind-hearted folk in South Wales.
"We collected 570 banana boxes full, which is 10 tonnes, and I would like to say thank-you to everyone who donated," said Val.
And more help is on the way to the family, thanks to Val and her team, as they are to receive a new home from donations Val has received from people in South Wales.
She said: "At the moment I am in the process of rebuilding their house for them.
Anyone who wishes to help should send cheques, made payable to Wales Romanian Aid, to Val Newton at Tycroes, Maesybont, Cross Hands, Llanelli SA14 7HD or call 01269 843345.
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